Customer service has always been paramount to retaining business but with increased access to competitors, it is now more critical than ever. We’ve collected some innovative ideas to keep your customers engaged and returning with new business. 89% of consumer stop doing business with a company after poor customer service according to the RightNow Customer…

Australia’s retail landscape has changed dramatically over the last five years; there’s no doubt about it. With more people travelling the world and spending increased amounts of time online, our exposure to global brands and products has proliferated and consumer mindset has shifted. Buying decisions are now, more than ever, prioritised based on price point…

Do you often think that your business is spending far too much time on administrative tasks? Are jobs such as accounting, taking inventory, balancing the books and processing sales chewing up the majority of staff wages? We aren’t surprised! A recent study by SAGE has shown that Australian businesses spend an average of 81 days…

Take a moment to think about your favourite brands… what feelings or emotions spark to mind when you are thinking of that brand? Now think, what colours does that brand use to showcase their brand, either in their logo or throughout their store? Chances are how you feel towards a brand and the colours they…

The retail world is constantly in a state of flux. Trends change far quicker than the seasons, and stores are forced to adapt to technological advancements or be left behind. Consumers have expectations which they know must be met to ensure return patronage. So we’re going to outline a handful of forecasts for retail in…

Christmas is rolling around fast, and you know what that means; shoppers will be going crazy for gift cards! Gift card purchases and redemptions seem like a simple enough process, but when you get down to the nitty-gritty of it, it can become quite complicated. Especially if your POS system and your gift card processes…